# Make: Critical incident: Web application not loading

**Summary:** Make reported a critical web-access outage across eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com and us2.make.com starting 2026-02-24 10:45 UTC, lasting 28 min until resolution at 2026-02-24 11:13 UTC. Websites were accessible again at 10:49 UTC; scenarios and hooks remained unaffected. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-24 10:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/nl9b5wy2d3pq](https://stspg.io/nl9b5wy2d3pq)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/l74wt43qnwpx@f517c9da3fdf
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Web application not loading
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-24 10:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-24 11:13 UTC
```

**6. Added: Affected components**

```diff
+ eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
```

**7. Added: Update** (investigating) · 2026-02-24 10:45 UTC

```diff
+ We are currently observing problem with web access on multiple zones and we are investigating the issue. Scenarios and hooks work fine and the issue doesn't have impact on them.
```

**8. Added: Update** (investigating) · 2026-02-24 10:45 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (monitoring) · 2026-02-24 10:49 UTC

```diff
+ The problem has been found and resolved; websites are accessible again. We are currently monitoring the results.
```

**10. Added: Update** (resolved) · 2026-02-24 11:13 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-24 10:45 UTC | Critical incident: Web application not loading (this change) | outage |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia9325e58518fe5 · Markdown: https://rewindex.com/change/ia9325e58518fe5.md · JSON: https://rewindex.com/api/v1/changes/ia9325e58518fe5 · Generated 2026-10-18T03:32:32.233Z