Changes / Redpanda / Partial outage for customers signing into cloud.redpanda.com
Redpanda: Major incident: Partial outage for customers signing into cloud.redpanda.com
Summary
Redpanda reported a major partial sign-in outage at cloud.redpanda.com, with failed logins detected starting at 2125 UTC. The incident ran from 2026-09-28 22:14 UTC to 2026-09-29 01:16 UTC (3 h 1 min); Redpanda identified upstream-provider rate limiting and closed it reporting no observed impact and all systems normal.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Partial outage for customers signing into cloud.redpanda.com
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-28 22:14 UTC
Before: not present
After: 2026-09-29 01:16 UTC
Before: not present
After: Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform. We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic.
Users currently signed-in remain unaffected and all data systems are fully operational
Before: not present
After: No observed impact, and all systems are back to normal.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Partial outage for customers signing into cloud.redpanda.com (this change) Redpanda reported a major partial sign-in outage at cloud.redpanda.com, with failed logins detected starting at 2125 UTC. The incident ran from 2026-09-28 22:14 UTC to 2026-09-29 01:16 UTC (3 h 1 min); Redpanda identified upstream-provider rate limiting and closed it reporting no observed impact and all systems normal. | Major incident |