# Redpanda: Major incident: Partial outage for customers signing into cloud.redpanda.com

**Summary:** Redpanda reported a major partial sign-in outage at cloud.redpanda.com, with failed logins detected starting at 2125 UTC. The incident ran from 2026-09-28 22:14 UTC to 2026-09-29 01:16 UTC (3 h 1 min); Redpanda identified upstream-provider rate limiting and closed it reporting no observed impact and all systems normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-28 22:14 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.redpanda.com/incidents/01M3N1BJ5QJS034TTAAY0TEEGA](https://status.redpanda.com/incidents/01M3N1BJ5QJS034TTAAY0TEEGA)
- [Company: Redpanda](https://rewindex.com/company/redpanda.md)
- Versions: before (none: first archived) → after incident\_version:160/01M3N1BJ5QJS034TTAAY0TEEGA@38dda6e3ce32
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Partial outage for customers signing into cloud.redpanda.com
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-28 22:14 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-29 01:16 UTC
```

**6. Added: Update** (investigating) · 2026-09-28 22:14 UTC

```diff
+ Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.   Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform.  We have investigated the problem and discovered a rate-limiting issue with an upstream provider. Engineers are actively investigating the issue to discover the source of the increased API traffic.    Users currently signed-in remain unaffected and all data systems are fully operational
```

**7. Added: Update** (resolved) · 2026-09-29 01:16 UTC

```diff
+ No observed impact, and all systems are back to normal.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-28 22:14 UTC | Major incident: Partial outage for customers signing into cloud.redpanda.com (this change) | outage |

All Redpanda changes: [timeline](https://rewindex.com/company/redpanda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia77d2cfb072e42 · Markdown: https://rewindex.com/change/ia77d2cfb072e42.md · JSON: https://rewindex.com/api/v1/changes/ia77d2cfb072e42 · Generated 2026-10-18T02:28:28.706Z