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ChangesDevin (Cognition)Issue with sending Devin session responses

Devin (Cognition): Major incident: Issue with sending Devin session responses

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Devin (Cognition) removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Issue with sending Devin session responses
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-03-20 15:17 UTC
AddedResolved time#5
Before: not present
After: 2026-03-20 16:14 UTC
AddedAffected components#6
Before: not present
After: Agent, Cloud Agent
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing an issue with sending follow up messages to existing Devin sessions. We are currently investigating the issue.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateinvestigating#9
Before: not present
After: We are continuing to investigate the issue.
AddedUpdateinvestigating#10
Before: not present
After: We are continuing to investigate the issue.
AddedUpdateinvestigating#11
Before: not present
After: We have identified the root cause and are assessing a fix
AddedUpdateinvestigating#12
Before: not present
After: Fix has been applied and user sessions are confirmed working.
AddedUpdateresolved#13
Before: not present
After: This incident has been resolved, and affected components were actually web services and web server, not agent. Uptimes have been updated accordingly.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Friday, March 20

1 incident change

All Devin (Cognition) changesDevin (Cognition) profileMarkdownJSON