Changes / Grammarly / Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in
Grammarly: Critical incident: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in
Summary
Grammarly reported a critical service interruption that left some users unable to log in, starting at 2025-01-22 19:35 UTC and resolved at 2025-01-22 21:58 UTC, lasting 2 h 23 min. The vendor identified the root cause without disclosing it and implemented a fix; affected components included Login, Writing Suggestions, Generative AI assistance, and Billing Service.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in
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After: critical
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After: resolved
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After: 2025-01-22 19:35 UTC
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After: 2025-01-22 21:58 UTC
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After: Account Management, Billing Service, Generative AI assistance, Grammarly Editor, Grammarly for Mac, Grammarly for Windows, Grammarly's Browser Extension, Login, Writing Suggestions
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After: The root cause of the issue has been identified. Please bear with us while we’re working on implementing a fix.
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After: We are continuing to work on a fix for this issue.
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After: Our team has implemented a fix and is currently monitoring the results. Some affected services have already recovered.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in (this change) Grammarly reported a critical service interruption that left some users unable to log in, starting at 2025-01-22 19:35 UTC and resolved at 2025-01-22 21:58 UTC, lasting 2 h 23 min. The vendor identified the root cause without disclosing it and implemented a fix; affected components included Login, Writing Suggestions, Generative AI assistance, and Billing Service. | Major incident |
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