Grammarly: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in

Impact: criticalStatus: resolvedStarted 2025-01-22 19:35 UTCResolved 2025-01-22 21:58 UTC (2.4 h)4 updatesSource: stspg.io

Summary

Grammarly reported a critical service interruption that left some users unable to log in, starting at 2025-01-22 19:35 UTC and resolved at 2025-01-22 21:58 UTC, lasting 2 h 23 min. The vendor identified the root cause without disclosing it and implemented a fix; affected components included Login, Writing Suggestions, Generative AI assistance, and Billing Service.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Grammarly for MacWriting SuggestionsGrammarly EditorLoginGrammarly for WindowsAccount ManagementBilling ServiceGenerative AI assistanceGrammarly's Browser Extension

Timeline of updates

identified2025-01-22 19:35 UTC
The root cause of the issue has been identified. Please bear with us while we’re working on implementing a fix.
identified2025-01-22 20:14 UTC
We are continuing to work on a fix for this issue.
monitoring2025-01-22 21:14 UTC
Our team has implemented a fix and is currently monitoring the results. Some affected services have already recovered.
resolved2025-01-22 21:58 UTC
This incident has been resolved.

Rewindex changes for this incident

Critical incident: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in 2025-01-22 19:35 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grammarly profile · Recent Grammarly incidents · Markdown · JSON