# Grammarly: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-01-22 19:35 UTC · Resolved: 2025-01-22 21:58 UTC · Duration: 2.4 h
- Updates: 4 · Affected components: Grammarly for Mac, Writing Suggestions, Grammarly Editor, Login, Grammarly for Windows, Account Management, Billing Service, Generative AI assistance, Grammarly's Browser Extension
- [Vendor status page: https://stspg.io/j9zz7n5q6r4m](https://stspg.io/j9zz7n5q6r4m)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Grammarly reported a critical service interruption that left some users unable to log in, starting at 2025-01-22 19:35 UTC and resolved at 2025-01-22 21:58 UTC, lasting 2 h 23 min. The vendor identified the root cause without disclosing it and implemented a fix; affected components included Login, Writing Suggestions, Generative AI assistance, and Billing Service. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-01-22 19:35 UTC: The root cause of the issue has been identified. Please bear with us while we’re working on implementing a fix.
- **identified** 2025-01-22 20:14 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-01-22 21:14 UTC: Our team has implemented a fix and is currently monitoring the results. Some affected services have already recovered.
- **resolved** 2025-01-22 21:58 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-01-22 19:35 UTC: [Critical incident: Grammarly is experiencing a service interruption, some Grammarly users may be unable to log in](https://rewindex.com/change/ia45913262de1ca.md)


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Canonical: https://rewindex.com/company/grammarly/incidents/yq8lhq5lxvp4 · Markdown: https://rewindex.com/company/grammarly/incidents/yq8lhq5lxvp4.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/yq8lhq5lxvp4 · Generated 2026-10-18T09:46:24.043Z