Changes / SentinelOne / [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC
SentinelOne: Major incident: [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC
Summary
SentinelOne reported a major incident causing Internal Server Errors in some Singularity Operations Center tabs for Vulnerability and Misconfiguration findings, affecting USA (NA1) and Germany (EU1). It started at 2025-08-21 17:57 UTC and lasted 9 h 1 min, with all services restored at 2025-08-22 02:59 UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC
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After: major
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After: resolved
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After: 2025-08-21 17:57 UTC
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After: 2025-08-22 02:59 UTC
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After: Cloud Security - Germany (EU1), Cloud Security - USA (NA1), Germany (EU1), USA (NA1)
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After: We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Cloud Native Security. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
Before: not present
After: We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Vulnerability and Misconfiguration findings. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
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After: We are continuing to work on a fix for this issue. EU1 has also been identified as an impacted region.
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After: We are continuing to work on a fix for this issue.
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After: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC (this change) SentinelOne reported a major incident causing Internal Server Errors in some Singularity Operations Center tabs for Vulnerability and Misconfiguration findings, affecting USA (NA1) and Germany (EU1). It started at 2025-08-21 17:57 UTC and lasted 9 h 1 min, with all services restored at 2025-08-22 02:59 UTC. | Major incident |
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