# SentinelOne: Major incident: [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC

**Summary:** SentinelOne reported a major incident causing Internal Server Errors in some Singularity Operations Center tabs for Vulnerability and Misconfiguration findings, affecting USA (NA1) and Germany (EU1). It started at 2025-08-21 17:57 UTC and lasted 9 h 1 min, with all services restored at 2025-08-22 02:59 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-08-21 17:57 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gmkkpz7xtnt9](https://stspg.io/gmkkpz7xtnt9)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)
- Versions: before (none: first archived) → after incident\_version:317/hly5nv0k3dpb@bba5dfdcf6ed
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-21 17:57 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-22 02:59 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Security - Germany (EU1), Cloud Security - USA (NA1), Germany (EU1), USA (NA1)
```

**7. Added: Update** (identified) · 2025-08-21 17:57 UTC

```diff
+ We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Cloud Native Security. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
```

**8. Added: Update** (identified) · 2025-08-21 18:48 UTC

```diff
+ We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Vulnerability and Misconfiguration findings. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
```

**9. Added: Update** (identified) · 2025-08-21 20:57 UTC

```diff
+ We are continuing to work on a fix for this issue. EU1 has also been identified as an impacted region.
```

**10. Added: Update** (identified) · 2025-08-22 02:34 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (resolved) · 2025-08-22 02:59 UTC

```diff
+ All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-21 17:57 UTC | Major incident: \[NA1\] Issues with Vulnerability and Misconfiguration findings in the SOC (this change) | outage |

All SentinelOne changes: [timeline](https://rewindex.com/company/sentinelone/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia054fd8e85afc7 · Markdown: https://rewindex.com/change/ia054fd8e85afc7.md · JSON: https://rewindex.com/api/v1/changes/ia054fd8e85afc7 · Generated 2026-10-18T02:31:35.087Z