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ChangesLightstep (ServiceNow Cloud Observability)app.lightstep.com was intermittently unavailable

Lightstep (ServiceNow Cloud Observability): Major incident: app.lightstep.com was intermittently unavailable

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

Part of an outage event

AWS outage, Sep 18, 2023 · 29 vendors, 29 incidents

Lightstep (ServiceNow Cloud Observability)’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +2 h 14 min vs the first vendor naming AWS)

See the cascade chart and every vendor →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

What changed

Struck in red is what Lightstep (ServiceNow Cloud Observability) removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: app.lightstep.com was intermittently unavailable
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-09-18 20:21 UTC
AddedResolved time#5
Before: not present
After: 2023-09-19 09:01 UTC
AddedAffected components#6
Before: not present
After: Observability - Web UI - Change Intelligence, Observability - Web UI - Dashboards, Observability - Web UI - Explorer, Observability - Web UI - Logs Search, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, US - Change Intelligence, US - Dashboards, US - Explorer, US - Logs Search, US - Notebooks, US - Service Directory
AddedUpdatemonitoring#7
Before: not present
After: A fix was implemented and we are monitoring. The outage lasted approximately 10 minutes.
AddedUpdateresolved#8
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, September 18, 2023

1 incident change

All Lightstep (ServiceNow Cloud Observability) changesLightstep (ServiceNow Cloud Observability) profileMarkdownJSON