Companies Lightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): app.lightstep.com was intermittently unavailable

MajorStatus: resolvedStarted 2023-09-18 20:21 UTCResolved 2023-09-19 09:01 UTC (13 h)2 updatesstspg.io

Part of an outage event

AWS outage, Sep 18, 2023 · 29 vendors, 29 incidents

Lightstep (ServiceNow Cloud Observability)’s incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +2 h 14 min vs the first vendor naming AWS)

Swipe sideways to see the whole diagram.

Lightstep (ServiceNow Cloud Observability) is outlined in red. Groups show up to a few vendors each; the event page lists every incident.

Mermaid source

flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Dagster, Snowflake, Vanta"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 5 blamed AWS<br/>Amplitude, Temporal Cloud, Coralogix, Confluent +3"]:::blames
  root --> h4
  me["Lightstep (ServiceNow Cloud Observability) (this incident)<br/>posted +2 h 14 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Observability - Web UI - DashboardsUS - DashboardsObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - Logs SearchUS - Logs SearchObservability - Web UI - NotebooksUS - NotebooksObservability - Web UI - ExplorerUS - ExplorerObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

monitoring2023-09-18 20:21 UTC
A fix was implemented and we are monitoring. The outage lasted approximately 10 minutes.
resolved2023-09-19 09:01 UTC
This incident has been resolved.

Changes Rewindex caught on this incident

Sep 18, 2023Major incident: app.lightstep.com was intermittently unavailable

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 19
First version captured 18:33 UTC
In the 2026-10-19 checkpoint, timestamped by FreeTSA and DigiCert on Oct 20, 00:41 UTC. Record hash 9754a4dbc28d7002…
Download proof

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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