Changes / Lambda / Issue with Cloud Services API Keys
Lambda: Major incident: Issue with Cloud Services API Keys
Summary
Lambda reported a major incident preventing users from viewing and creating Cloud Service API keys, starting 2026-09-10 07:09 UTC and resolved at 2026-09-10 16:03 UTC, lasting 8 h 54 min. A fix was deployed at 08:36 UTC; existing API keys were unaffected, and no customer action was required.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issue with Cloud Services API Keys
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-10 07:09 UTC
Before: not present
After: 2026-09-10 16:03 UTC
Before: not present
After: Severity Level: High
We’re currently investigating a potential issue with the Cloud Services' API keys. Users may experience errors when creating an API key from their Cloud Dashboard. Existing keys should not be affected.
Our teams are actively working to identify the root cause and mitigate or resolve the issue.
Thank you for your patience and understanding during this time.
-----------------------------------------------------------------------------
In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
• https://support.lambdalabs.com/hc/en-us/requests/new
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
Before: not present
After: Severity Level: High
We’re currently investigating a potential issue with the Cloud Services' API keys. Users may experience errors when creating an API key from their Cloud Dashboard. Existing keys should not be affected.
Our teams are actively working to identify the root cause and mitigate or resolve the issue.
Thank you for your patience and understanding during this time.
-----------------------------------------------------------------------------
In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
• https://support.lambdalabs.com/hc/en-us/requests/new
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
Before: not present
After: Severity Level: High
We’re currently investigating a potential issue with the Cloud Services' API keys. Users may experience errors when creating an API key from their Cloud Dashboard. Existing keys should not be affected.
Our teams are actively working to resolve the issue.
Thank you for your patience and understanding during this time.
-----------------------------------------------------------------------------
In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
• https://support.lambdalabs.com/hc/en-us/requests/new
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
Before: not present
After: Severity Level: High
We have deployed a fix for the Cloud Service API keys issue and are closely monitoring the situation.
Thank you for your patience and understanding during this time.
-----------------------------------------------------------------------------
In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible.
• https://support.lambdalabs.com/hc/en-us/requests/new
To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
Before: not present
After: Severity Level: High
This incident has been resolved. The issue preventing users from viewing and creating Cloud Service API keys has been fixed, and API key functionality has been fully restored. We have continued monitoring since the fix was deployed and confirmed the service is operating normally.
No action is required on your part. Existing API keys were not affected by this incident.
Thank you for your patience and understanding during this time.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue with Cloud Services API Keys (this change) Lambda reported a major incident preventing users from viewing and creating Cloud Service API keys, starting 2026-09-10 07:09 UTC and resolved at 2026-09-10 16:03 UTC, lasting 8 h 54 min. A fix was deployed at 08:36 UTC; existing API keys were unaffected, and no customer action was required. | Major incident |