# Lambda: Major incident: Issue with Cloud Services API Keys

**Summary:** Lambda reported a major incident preventing users from viewing and creating Cloud Service API keys, starting 2026-09-10 07:09 UTC and resolved at 2026-09-10 16:03 UTC, lasting 8 h 54 min. A fix was deployed at 08:36 UTC; existing API keys were unaffected, and no customer action was required. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-09-10 07:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.lambda.ai/incidents/01M252C62E2SJC8ATZP5P0B6C4](https://status.lambda.ai/incidents/01M252C62E2SJC8ATZP5P0B6C4)
- [Company: Lambda](https://rewindex.com/company/lambda.md)
- Versions: before (none: first archived) → after incident\_version:25/01M252C62E2SJC8ATZP5P0B6C4@0ea58167f1d0
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issue with Cloud Services API Keys
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-10 07:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-10 16:03 UTC
```

**6. Added: Update** (investigating) · 2026-09-10 07:09 UTC

```diff
+ Severity Level: High We’re currently investigating a potential issue with the Cloud Services' API keys. Users may experience errors when creating an API key from their Cloud Dashboard. Existing keys should not be affected. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
```

**7. Added: Update** (investigating) · 2026-09-10 07:19 UTC

```diff
+ Severity Level: High We’re currently investigating a potential issue with the Cloud Services' API keys. Users may experience errors when creating an API key from their Cloud Dashboard. Existing keys should not be affected. Our teams are actively working to identify the root cause and mitigate or resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
```

**8. Added: Update** (identified) · 2026-09-10 07:55 UTC

```diff
+ Severity Level: High We’re currently investigating a potential issue with the Cloud Services' API keys. Users may experience errors when creating an API key from their Cloud Dashboard. Existing keys should not be affected. Our teams are actively working to resolve the issue. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
```

**9. Added: Update** (monitoring) · 2026-09-10 08:36 UTC

```diff
+ Severity Level: High We have deployed a fix for the Cloud Service API keys issue and are closely monitoring the situation. Thank you for your patience and understanding during this time. ----------------------------------------------------------------------------- In the event you’re unsure as to whether your service is impacted by this incident, please open a support ticket. We’ll get back to you as soon as possible. • https://support.lambdalabs.com/hc/en-us/requests/new To be automatically notified when the status of this incident changes, please click on the “Subscribe to updates” button.
```

**10. Added: Update** (resolved) · 2026-09-10 16:03 UTC

```diff
+ Severity Level: High This incident has been resolved. The issue preventing users from viewing and creating Cloud Service API keys has been fixed, and API key functionality has been fully restored. We have continued monitoring since the fix was deployed and confirmed the service is operating normally. No action is required on your part. Existing API keys were not affected by this incident. Thank you for your patience and understanding during this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-10 07:09 UTC | Major incident: Issue with Cloud Services API Keys (this change) | outage |

All Lambda changes: [timeline](https://rewindex.com/company/lambda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9671d64674a242 · Markdown: https://rewindex.com/change/i9671d64674a242.md · JSON: https://rewindex.com/api/v1/changes/i9671d64674a242 · Generated 2026-10-18T00:38:45.561Z