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ChangesCustomer.ioCustomers are Unable to add new Email Sending Domains

Customer.io: Major incident: Customers are Unable to add new Email Sending Domains

Major incidentoutage (model (Jev), 100%)Changed Detected status.customerio.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Customer.io removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Customers are Unable to add new Email Sending Domains
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: identified
AddedStart time#4
Before: not present
After: 2026-11-07 00:03 UTC
AddedAffected components#5
Before: not present
After: Management Interface
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#7
Before: not present
After: We have identified the issue and are working to resolve the matter.

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History of this incident

TodaySaturday, November 7Sat, Nov 7

2 incident changes

Cite this

Major incident: Customers are Unable to add new Email Sending Domains on Customer.io’s status page, changed 2026-11-07 00:03 UTC (change 1 of 2).

Title
Major incident: Customers are Unable to add new Email Sending Domains
Vendor
Customer.io
Date
URL
https://rewindex.com/change/i920304656aabf1

All Customer.io changesCustomer.io profileMarkdownJSON