Changes / Substack / Post emails delayed
Substack: Major incident: Post emails delayed
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Post emails delayed
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-20 13:41 UTC
Before: not present
After: 2025-10-21 00:52 UTC
Before: not present
After: Custom domains, Email delivery, Writer dashboards
Before: not present
After: We are experiencing delays with processing scheduled posts related to an outage from one of our service providers. Our team is investigating.
Before: not present
After: We are also seeing issues with publication dashboards including partial outages across the subscriber tab and some statistics. We are working to mitigate.
Before: not present
After: We are seeing recovery of our publisher dashboard functionality. Other service functions such as scheduled posts continue to be degraded.
Before: not present
After: We continue to experience delays with processing scheduled posts related to an outage from one of our service providers. Users can publish posts manually to bypass this. Our team is still investigating.
Before: not present
After: Scheduled post sends are operational and we have caught up with the backlog.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Post emails delayed (this change) | Major incident |