Changes / Make / Dashboard unavailable for some users

Make: Major incident: Dashboard unavailable for some users

Summary

Make reported a major outage preventing some users from loading the dashboard, starting at 2026-04-17 14:35 UTC and resolved at 2026-04-17 15:14 UTC, with a computed duration of 38 min. A fix was implemented at 04-17 14:52 UTC; the vendor did not disclose the cause.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 97%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Dashboard unavailable for some users
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-04-17 14:35 UTC
AddedResolved time#5
Before: not present
After: 2026-04-17 15:14 UTC
AddedAffected components#6
Before: not present
After: eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing problems with loading the dashboard for some users. The root cause is identified and we are currently working on a fix.
AddedUpdateinvestigating#8
Before: not present
After: We are continuing to investigate this issue.
AddedUpdateidentified#9
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Dashboard unavailable for some users (this change)
Make reported a major outage preventing some users from loading the dashboard, starting at 2026-04-17 14:35 UTC and resolved at 2026-04-17 15:14 UTC, with a computed duration of 38 min. A fix was implemented at 04-17 14:52 UTC; the vendor did not disclose the cause.
Major incident

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