# Make: Major incident: Dashboard unavailable for some users

**Summary:** Make reported a major outage preventing some users from loading the dashboard, starting at 2026-04-17 14:35 UTC and resolved at 2026-04-17 15:14 UTC, with a computed duration of 38 min. A fix was implemented at 04-17 14:52 UTC; the vendor did not disclose the cause. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-04-17 14:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/q060tgy82qzr](https://stspg.io/q060tgy82qzr)
- [Company: Make](https://rewindex.com/company/make.md)
- Versions: before (none: first archived) → after incident\_version:59/ml5kv9rdddq0@012bd8a5cd6f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Dashboard unavailable for some users
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-04-17 14:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-04-17 15:14 UTC
```

**6. Added: Affected components**

```diff
+ eu1.make.celonis.com, eu1.make.com, eu2.make.com, us1.make.celonis.com, us1.make.com, us2.make.com, Website - eu1.make.celonis.com, Website - eu1.make.com, Website - eu2.make.com, Website - us1.make.celonis.com, Website - us1.make.com, Website - us2.make.com
```

**7. Added: Update** (investigating) · 2026-04-17 14:35 UTC

```diff
+ We are currently experiencing problems with loading the dashboard for some users. The root cause is identified and we are currently working on a fix.
```

**8. Added: Update** (investigating) · 2026-04-17 14:36 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (identified) · 2026-04-17 14:51 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (monitoring) · 2026-04-17 14:52 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2026-04-17 15:14 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-04-17 14:35 UTC | Major incident: Dashboard unavailable for some users (this change) | outage |

All Make changes: [timeline](https://rewindex.com/company/make/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i8e36e541ae85be · Markdown: https://rewindex.com/change/i8e36e541ae85be.md · JSON: https://rewindex.com/api/v1/changes/i8e36e541ae85be · Generated 2026-10-18T03:22:18.286Z