Changes / Census / Sync might be failing with mismatch errors
Census: Major incident: Sync might be failing with mismatch errors
Summary
Summary pending. The diff below shows exactly what changed.
What changed
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After: Sync might be failing with mismatch errors
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After: major
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After: resolved
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After: 2025-04-04 22:40 UTC
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After: 2025-04-05 16:23 UTC
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After: Sync Engine
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After: We are currently investigating issue with some syncs failing with mismatch errors.
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After: We experienced a performance issue from ~3:00-3:15pm Pacific that may have caused some syncs to fail with a message about "mismatch counts". We believe we have resolved the problem, but syncs that encountered the issue may not report an error until sometime after the fact, so errors may continue to trickle in.
If you encounter this error, please attempt to rerun your sync. If a rerun does not succeed, please contact support.
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After: This issue is resolved.
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After: We are continuing to monitor for any further issues.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Sync might be failing with mismatch errors (this change) | Major incident |