Changes / dbt Labs / Unable to Access dbt Platform
dbt Labs: Critical incident: Unable to Access dbt Platform
Summary
dbt Labs reported a critical outage affecting dbt Platform web application loading, logins, and Admin API access. It started at 2026-10-13 22:04 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 6 h 29 min. A deployed fix restored normal operation.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Unable to Access dbt Platform
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After: critical
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After: resolved
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After: 2026-10-13 22:04 UTC
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After: 2026-10-14 04:33 UTC
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After: We're investigating an issue with dbt Platform that is causing the web application to not load. This is impacting logins and access the web application anytime after 6 PM Eastern. The team is working on a resolution and we will provide updates as soon as new information becomes available.
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After: We have identified an issue with the web application that has resulted in users being unable to access the dbt Platform. A fix is being implemented, and we will provide an update shortly.
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After: We have deployed a fix for the dbt Platform that was causing access issues to the web application. We are seeing recovery and are continuing to monitor.
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After: We are continuing to monitor the recovery following the fix we deployed for the dbt Platform. Access to the web application is improving, and we have not seen any new issues since the fix went out.
If you are still experiencing issues on your end, please contact us at support@getdbt.com: mailto:support@getdbt.com.
Before: not present
After: This incident has been resolved. A fix was deployed for the dbt platform issue that was causing problems with access to the web application and the Admin API. Both are now operating normally.
If you are still experiencing issues, please contact us at support@getdbt.com: mailto:support@getdbt.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Unable to Access dbt Platform (this change) dbt Labs reported a critical outage affecting dbt Platform web application loading, logins, and Admin API access. It started at 2026-10-13 22:04 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 6 h 29 min. A deployed fix restored normal operation. | Major incident |