# dbt Labs: Critical incident: Unable to Access dbt Platform

**Summary:** dbt Labs reported a critical outage affecting dbt Platform web application loading, logins, and Admin API access. It started at 2026-10-13 22:04 UTC and was resolved at 2026-10-14 04:33 UTC, lasting 6 h 29 min. A deployed fix restored normal operation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-13 22:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.getdbt.com/incidents/01M4VP33REQMCYNC5K4W21C1C6](https://status.getdbt.com/incidents/01M4VP33REQMCYNC5K4W21C1C6)
- [Company: dbt Labs](https://rewindex.com/company/dbt-labs.md)
- Versions: before (none: first archived) → after incident\_version:143/01M4VP33REQMCYNC5K4W21C1C6@b4bb562cd3eb
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Unable to Access dbt Platform
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-13 22:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-14 04:33 UTC
```

**6. Added: Update** (investigating) · 2026-10-13 22:28 UTC

```diff
+ We're investigating an issue with dbt Platform that is causing the web application to not load. This is impacting logins and access the web application anytime after 6 PM Eastern. The team is working on a resolution and we will provide updates as soon as new information becomes available.
```

**7. Added: Update** (identified) · 2026-10-13 23:30 UTC

```diff
+ We have identified an issue with the web application that has resulted in users being unable to access the dbt Platform. A fix is being implemented, and we will provide an update shortly.
```

**8. Added: Update** (monitoring) · 2026-10-14 00:14 UTC

```diff
+ We have deployed a fix for the dbt Platform that was causing access issues to the web application. We are seeing recovery and are continuing to monitor.
```

**9. Added: Update** (monitoring) · 2026-10-14 00:50 UTC

```diff
+ We are continuing to monitor the recovery following the fix we deployed for the dbt Platform. Access to the web application is improving, and we have not seen any new issues since the fix went out.  If you are still experiencing issues on your end, please contact us at support@getdbt.com: mailto:support@getdbt.com.
```

**10. Added: Update** (resolved) · 2026-10-14 04:33 UTC

```diff
+ This incident has been resolved. A fix was deployed for the dbt platform issue that was causing problems with access to the web application and the Admin API. Both are now operating normally. If you are still experiencing issues, please contact us at support@getdbt.com: mailto:support@getdbt.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-13 22:04 UTC | Critical incident: Unable to Access dbt Platform (this change) | outage |

All dbt Labs changes: [timeline](https://rewindex.com/company/dbt-labs/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i804ad1eb444c2b · Markdown: https://rewindex.com/change/i804ad1eb444c2b.md · JSON: https://rewindex.com/api/v1/changes/i804ad1eb444c2b · Generated 2026-10-18T00:38:58.153Z