Changes / Rippling / Delayed sync in integrations
Rippling: Major incident: Delayed sync in integrations
Summary
Rippling reported major data-sync delays affecting third-party integrations including Ramp and Box; admins could see disconnected accounts, but existing employee access was unaffected. Recorded start and resolution were both 2026-08-06 18:29 UTC (computed duration: 0 min). Rippling reverted a rollout-related change and retriggered syncs, recovering impacted integrations.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Delayed sync in integrations
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-06 18:29 UTC
Before: not present
After: 2026-08-06 18:29 UTC
Before: not present
After: Identity & App Management - Third-party integrations, Third-party integrations
Before: not present
After: Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
Before: not present
After: Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
Before: not present
After: A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
Before: not present
After: We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations.
- Impacted integrations, including Ramp and Box, have recovered
- Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Delayed sync in integrations (this change) Rippling reported major data-sync delays affecting third-party integrations including Ramp and Box; admins could see disconnected accounts, but existing employee access was unaffected. Recorded start and resolution were both 2026-08-06 18:29 UTC (computed duration: 0 min). Rippling reverted a rollout-related change and retriggered syncs, recovering impacted integrations. | Major incident |