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Rippling: Delayed sync in integrations
Rippling reported major data-sync delays affecting third-party integrations including Ramp and Box; admins could see disconnected accounts, but existing employee access was unaffected. Recorded start and resolution were both 2026-08-06 18:29 UTC (computed duration: 0 min). Rippling reverted a rollout-related change and retriggered syncs, recovering impacted integrations.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Identity & App Management - Third-party integrationsThird-party integrations
Timeline of updates
- identified
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
- investigating
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
- monitoring
A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
- resolved
We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations. - Impacted integrations, including Ramp and Box, have recovered - Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually
Rewindex changes for this incident
- Major incident: Delayed sync in integrations 2026-08-06 18:29 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Rippling profile · Recent Rippling incidents · Markdown · JSON