# Rippling: Delayed sync in integrations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-06 18:29 UTC · Resolved: 2026-08-06 18:29 UTC · Duration: 0 min
- Updates: 4 · Affected components: Identity & App Management - Third-party integrations, Third-party integrations
- [Vendor status page: https://stspg.io/p61qncr5ks95](https://stspg.io/p61qncr5ks95)
- [Company: Rippling](https://rewindex.com/company/rippling.md)

## Summary

Rippling reported major data-sync delays affecting third-party integrations including Ramp and Box; admins could see disconnected accounts, but existing employee access was unaffected. Recorded start and resolution were both 2026-08-06 18:29 UTC (computed duration: 0 min). Rippling reverted a rollout-related change and retriggered syncs, recovering impacted integrations. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-08-06 16:12 UTC: Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
- **investigating** 2026-08-06 16:36 UTC: Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
- **monitoring** 2026-08-06 18:03 UTC: A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
- **resolved** 2026-08-06 18:29 UTC: We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations. - Impacted integrations, including Ramp and Box, have recovered  - Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually

## Rewindex changes for this incident

- 2026-08-06 18:29 UTC: [Major incident: Delayed sync in integrations](https://rewindex.com/change/i6fd042a5a145ae.md)


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Canonical: https://rewindex.com/company/rippling/incidents/ydcp2t3qsdg2 · Markdown: https://rewindex.com/company/rippling/incidents/ydcp2t3qsdg2.md · JSON: https://rewindex.com/api/v1/companies/rippling/incidents/ydcp2t3qsdg2 · Generated 2026-10-18T11:38:54.589Z