Paddle: Major incident: Retain
Summary
Paddle reported a major Retain outage, recorded from 2026-08-24 08:35 UTC to 2026-08-24 09:22 UTC (47 min), though its initial update said the issue began around 7:56 UTC. A fix was deployed at 09:11 UTC, and all services were operating normally at resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Retain
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-08-24 08:35 UTC
Before: not present
After: 2026-08-24 09:22 UTC
Before: not present
After: We have identified the issue affecting Retain that began around 7:56 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
Before: not present
After: We have deployed a fix for the issue that was affecting Retain. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
Before: not present
After: The incident affecting Retain has been fully resolved. All services are now operating normally.
We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Retain (this change) Paddle reported a major Retain outage, recorded from 2026-08-24 08:35 UTC to 2026-08-24 09:22 UTC (47 min), though its initial update said the issue began around 7:56 UTC. A fix was deployed at 09:11 UTC, and all services were operating normally at resolution. | Major incident |