# Paddle: Major incident: Retain

**Summary:** Paddle reported a major Retain outage, recorded from 2026-08-24 08:35 UTC to 2026-08-24 09:22 UTC (47 min), though its initial update said the issue began around 7:56 UTC. A fix was deployed at 09:11 UTC, and all services were operating normally at resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-24 08:35 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://paddlestatus.com/incidents/01M0SEJAHF6B5H9F0E0RJ02NEF](https://paddlestatus.com/incidents/01M0SEJAHF6B5H9F0E0RJ02NEF)
- [Company: Paddle](https://rewindex.com/company/paddle.md)
- Versions: before (none: first archived) → after incident\_version:296/01M0SEJAHF6B5H9F0E0RJ02NEF@bb385a7a23cd
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Retain
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-24 08:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-24 09:22 UTC
```

**6. Added: Update** (identified) · 2026-08-24 08:35 UTC

```diff
+ We have identified the issue affecting Retain that began around 7:56 UTC. We are actively working to resolve the root cause and restore normal service as soon as possible. We will update the status once a fix has been deployed. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
```

**7. Added: Update** (monitoring) · 2026-08-24 09:11 UTC

```diff
+ We have deployed a fix for the issue that was affecting Retain. We are closely monitoring the platform to ensure continued stability. We apologize for any disruption this may have caused. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.
```

**8. Added: Update** (resolved) · 2026-08-24 09:22 UTC

```diff
+ The incident affecting Retain has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at sellers@paddle.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-24 08:35 UTC | Major incident: Retain (this change) | outage |

All Paddle changes: [timeline](https://rewindex.com/company/paddle/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i61f30d512133af · Markdown: https://rewindex.com/change/i61f30d512133af.md · JSON: https://rewindex.com/api/v1/changes/i61f30d512133af · Generated 2026-10-18T05:15:59.109Z