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ChangesCourierMessage send delays

Courier: Major incident: Message send delays

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Message send delays
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-11-02 15:58 UTC
AddedResolved time#5
Before: not present
After: 2023-11-03 02:59 UTC
AddedUpdateinvestigating#6
Before: not present
After: We are currently investigating an issue that is affecting send times for some messages.
AddedUpdateinvestigating#7
Before: not present
After: We are continuing to investigate this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been deployed to Courier's production systems. The engineering team will continue to monitor as operations return to normal state.
AddedUpdateresolved#9
Before: not present
After: System is back to a healthy state.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Thursday, November 2, 2023

1 incident change

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