# Courier: Major incident: Message send delays

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-11-02 15:58 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/hxfq2hfny8lq](https://stspg.io/hxfq2hfny8lq)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/p99fkx5jvm10@bf9ac93097ef
- Change 1 of 1 for this incident

Incident page (full timeline): [Message send delays](https://rewindex.com/company/courier/incidents/p99fkx5jvm10.md)
## What changed

**1. Added: Title**

```diff
+ Message send delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-11-02 15:58 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-11-03 02:59 UTC
```

**6. Added: Update** (investigating) · 2023-11-02 15:58 UTC

```diff
+ We are currently investigating an issue that is affecting send times for some messages.
```

**7. Added: Update** (investigating) · 2023-11-02 15:58 UTC

```diff
+ We are continuing to investigate this issue.
```

**8. Added: Update** (monitoring) · 2023-11-03 01:53 UTC

```diff
+ A fix has been deployed to Courier's production systems. The engineering team will continue to monitor as operations return to normal state.
```

**9. Added: Update** (resolved) · 2023-11-03 02:59 UTC

```diff
+ System is back to a healthy state.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-11-02 15:58 UTC | Major incident: Message send delays (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i602741fb132744 · Markdown: https://rewindex.com/change/i602741fb132744.md · JSON: https://rewindex.com/api/v1/changes/i602741fb132744 · Generated 2026-10-20T00:01:02.410Z