Changes / Canva / Some users might experience intermittent errors in Canva
Canva: Major incident: Some users might experience intermittent errors in Canva
Summary
Some Canva users experienced intermittent errors in an incident rated major, from 2026-05-22 03:34 UTC to 2026-05-22 04:41 UTC, lasting 1 h 7 min. Canva implemented a fix and monitored the results before marking the incident resolved; no cause was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 62%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Some users might experience intermittent errors in Canva
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-05-22 03:34 UTC
Before: not present
After: 2026-05-22 04:41 UTC
Before: not present
After: We are currently investigating the issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some users might experience intermittent errors in Canva (this change) Some Canva users experienced intermittent errors in an incident rated major, from 2026-05-22 03:34 UTC to 2026-05-22 04:41 UTC, lasting 1 h 7 min. Canva implemented a fix and monitored the results before marking the incident resolved; no cause was stated. | Major incident |