Changes / AssemblyAI / Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU
AssemblyAI: Critical incident: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU
Summary
AssemblyAI reported a critical degradation affecting only EU pre-recorded audio transcription traffic for Universal-3-Pro and Universal-3-5-Pro. It started at 2026-06-24 09:13 UTC and was resolved at 2026-06-24 10:40 UTC, lasting 1 h 26 min. A fix was implemented at 10:05 UTC; all systems were operating normally at resolution.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
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After: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU
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After: critical
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After: resolved
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After: 2026-06-24 09:13 UTC
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After: 2026-06-24 10:40 UTC
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After: APIs - Asynchronous API, Asynchronous API
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After: We are currently investigating degradations affecting only traffic to the EU versions of Universal-3Pro and Universal-3-5-pro for pre-recorded audio transcription.
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After: Our engineering team has identified the issue and is actively working to implement a fix. We will continue to provide updates as more information becomes available.
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After: A fix has been implemented and requests to the EU versions of Universal-3-Pro and Universal-3-5-Pro no longer show degradations. We are continuing to monitor to ensure stability.
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After: The issue affecting EU pre-recorded transcription for Universal-3-Pro and Universal-3-5-Pro has been fully resolved, the fix was implemented at 10:05 UTC. All systems are operating normally. We apologize for the disruption to your workflows. If you have any questions, please reach out to support@assemblyai.com.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU (this change) AssemblyAI reported a critical degradation affecting only EU pre-recorded audio transcription traffic for Universal-3-Pro and Universal-3-5-Pro. It started at 2026-06-24 09:13 UTC and was resolved at 2026-06-24 10:40 UTC, lasting 1 h 26 min. A fix was implemented at 10:05 UTC; all systems were operating normally at resolution. | Major incident |
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