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AssemblyAI: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU
AssemblyAI reported a critical degradation affecting only EU pre-recorded audio transcription traffic for Universal-3-Pro and Universal-3-5-Pro. It started at 2026-06-24 09:13 UTC and was resolved at 2026-06-24 10:40 UTC, lasting 1 h 26 min. A fix was implemented at 10:05 UTC; all systems were operating normally at resolution.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: APIs - Asynchronous APIAsynchronous API
Timeline of updates
- investigating
We are currently investigating degradations affecting only traffic to the EU versions of Universal-3Pro and Universal-3-5-pro for pre-recorded audio transcription.
- identified
Our engineering team has identified the issue and is actively working to implement a fix. We will continue to provide updates as more information becomes available.
- monitoring
A fix has been implemented and requests to the EU versions of Universal-3-Pro and Universal-3-5-Pro no longer show degradations. We are continuing to monitor to ensure stability.
- resolved
The issue affecting EU pre-recorded transcription for Universal-3-Pro and Universal-3-5-Pro has been fully resolved, the fix was implemented at 10:05 UTC. All systems are operating normally. We apologize for the disruption to your workflows. If you have any questions, please reach out to support@assemblyai.com.
Rewindex changes for this incident
- Critical incident: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU 2026-06-24 09:13 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). AssemblyAI profile · Recent AssemblyAI incidents · Markdown · JSON