# AssemblyAI: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-06-24 09:13 UTC · Resolved: 2026-06-24 10:40 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: APIs - Asynchronous API, Asynchronous API
- [Vendor status page: https://stspg.io/34ck4v4pddvf](https://stspg.io/34ck4v4pddvf)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)

## Summary

AssemblyAI reported a critical degradation affecting only EU pre-recorded audio transcription traffic for Universal-3-Pro and Universal-3-5-Pro. It started at 2026-06-24 09:13 UTC and was resolved at 2026-06-24 10:40 UTC, lasting 1 h 26 min. A fix was implemented at 10:05 UTC; all systems were operating normally at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-24 09:13 UTC: We are currently investigating degradations affecting only traffic to the EU versions of Universal-3Pro and Universal-3-5-pro for pre-recorded audio transcription.
- **identified** 2026-06-24 09:34 UTC: Our engineering team has identified the issue and is actively working to implement a fix. We will continue to provide updates as more information becomes available.
- **monitoring** 2026-06-24 10:16 UTC: A fix has been implemented and requests to the EU versions of Universal-3-Pro and Universal-3-5-Pro no longer show degradations. We are continuing to monitor to ensure stability.
- **resolved** 2026-06-24 10:40 UTC: The issue affecting EU pre-recorded transcription for Universal-3-Pro and Universal-3-5-Pro has been fully resolved, the fix was implemented at 10:05 UTC. All systems are operating normally. We apologize for the disruption to your workflows. If you have any questions, please reach out to support@assemblyai.com.

## Rewindex changes for this incident

- 2026-06-24 09:13 UTC: [Critical incident: Pre-recorded Universal-3-pro and Universal-3-5-pro degradation in the EU](https://rewindex.com/change/i56082358d41c0d.md)


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Canonical: https://rewindex.com/company/assemblyai/incidents/gwjjm0kwqp5m · Markdown: https://rewindex.com/company/assemblyai/incidents/gwjjm0kwqp5m.md · JSON: https://rewindex.com/api/v1/companies/assemblyai/incidents/gwjjm0kwqp5m · Generated 2026-10-18T11:45:45.158Z