Changes / Confluent / Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2
Confluent: Major incident: Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2
Summary
Confluent recorded a major incident starting 2026-09-21 16:15 UTC: Kafka, Connect, and Flink requests failed or slowed in AWS us-west-2, while Cloud Console degradation affected cluster visibility across regions. Resolved at 2026-09-22 01:31 UTC after 9 h 16 min; all affected services recovered, and no customer action was required.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2
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After: major
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After: resolved
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After: 2026-09-21 16:15 UTC
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After: 2026-09-22 01:31 UTC
Before: not present
After: Confluent Cloud
Before: not present
After: Starting today at 15:26 UTC, Confluent Cloud is experiencing an incident involving multiple service disruptions in the AWS us-west-2 region. We are investigating the issue and will provide further updates shortly.
Before: not present
After: Multiple Confluent Cloud services in the AWS us-west-2 region are experiencing elevated error rates and service disruption. Impacted customers may see failed or slow requests to Kafka clusters, Connect, and Flink in this region. The Confluent Cloud UI is also degraded and visibility to clusters outside of us-west-2 may be impacted as well. We are actively investigating and will post the next update by 16:30 UTC, or sooner if we have new information.
Before: not present
After: We have made progress in identifying the cause of the disruption in AWS us-west-2 and are working to confirm the safest path to mitigation. Some customers in this region may continue to experience errors or degraded performance. We will post the next update by 17:00 UTC, or sooner if mitigation is achieved.
Before: not present
After: We are confirming a contributing factor and applying a mitigation intended to restore Confluent Cloud services. We will post an update by 17:45 UTC, or sooner if service is restored.
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After: We have refined the scope of customer impact and continue to work on a mitigation.
Impacted Services:
- Confluent Cloud Console (web UI), all regions: broad degradation. Customers may be unable to view or manage their resources in the Console.
- Schema Registry, AWS us-west-2: a subset of Schema Registry clusters are unavailable.
- Flink, AWS us-west-2: all running jobs are degraded, and new job submissions will fail.
- Cluster Linking, AWS us-west-2: links to Enterprise clusters are impacted.
- Topic operations, AWS us-west-2: unavailable for Freight and some Basic and Standard clusters.
- Tableflow, AWS us-west-2: All operations are unavailable (additionally, topics utilizing the us-west-2 Schema Registry may be impacted)
- Connect, AWS us-west-2: Some connectors dependent on unavailable Schema Registry clusters may be affected
- Notifications, all regions: delivery is delayed. Customers may not receive notifications and alerts until the backlog clears.
Confirmed not impacted:
- Regular produce and consume operations on Kafka clusters are not affected.
- Topic-related operations on Enterprise and Dedicated clusters are not affected.
We are actively applying a mitigation. We will post the next update by 18:30 UTC, or sooner if service is restored.
Before: not present
After: We are testing and validating several potential mitigations in parallel to restore the Confluent Cloud Console and affected services. We do not yet have a confirmed fix in place and are continuing to investigate. We will post the next update by 19:00 UTC, or sooner if service is restored.
Before: not present
After: We are continuing to investigate an incident affecting the Confluent Cloud UI and other services in the AWS us-west-2 region. Several potential mitigations remain under active testing and validation. We do not yet have a confirmed fix in place. We will post the next update by 19:30 UTC, or sooner if service is restored.
Before: not present
After: We are continuing to validate several proposed mitigations to address the ongoing incident affecting the Confluent Cloud UI and other services in the AWS us-west-2 region. We do not yet have a confirmed fix in place. We will post the next update by 20:00 UTC, or sooner if service is restored.
Before: not present
After: We are continuing to work to resolve the incident and do not yet have a confirmed mitigation. Impact remains as previously described. We will post the next update by 20:30 UTC, or sooner if the situation changes.
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After: We have applied a mitigation and most affected services are beginning to recover. Flink in AWS us-west-2 will continue to be affected while we restore full service: running jobs may remain degraded and new job submissions may continue to fail during this period. We will post the next update by 21:30 UTC, or sooner if service is restored.
Before: not present
After: Most affected services are recovering and we are continuing to monitor for stability. Flink in AWS us-west-2 is still recovering and running jobs may remain degraded with new submissions still failing. We will post the next update by 22:00 UTC or sooner if the situation changes.
Before: not present
After: Flink in AWS us-west-2 is still recovering as we continue to restore full service: running jobs may remain degraded and new job submissions may still fail. Previously affected services have recovered and are being monitored for stability. We will post the next update by 22:30 UTC or sooner if recovery completes sooner.
Before: not present
After: Flink in AWS us-west-2 is still recovering as we continue to restore full service: while some jobs may start to recover, others may remain degraded and new job submissions may still fail. Previously affected services have recovered and are being monitored for stability. We will post the next update by 23:30 UTC or sooner if recovery completes sooner.
Before: not present
After: All affected services have recovered with the exception of a small number of Flink customers in AWS us-west-2 that may still experience degraded jobs while we complete recovery. We are actively working to fully restore them and will post the next update by 00:00 UTC, or sooner if service is fully restored.
Before: not present
After: Confluent is continuing to monitor recovered services and complete recovery for a small number of Flink customers in AWS us-west-2 that may still be experiencing degraded jobs. We are actively working to fully restore them and will post the next update by 00:30 UTC, or sooner if service is fully restored.
Before: not present
After: All affected services, including Flink in AWS us-west-2, have recovered and we are no longer observing customer impact. We are monitoring to confirm full stability before resolving this incident.
Before: not present
After: This incident has been resolved. All affected services, including Flink in AWS us-west-2, have fully recovered, and no further customer impact is expected. No action is required from customers.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2 (this change) Confluent recorded a major incident starting 2026-09-21 16:15 UTC: Kafka, Connect, and Flink requests failed or slowed in AWS us-west-2, while Cloud Console degradation affected cluster visibility across regions. Resolved at 2026-09-22 01:31 UTC after 9 h 16 min; all affected services recovered, and no customer action was required. | Major incident |
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