ChangesMintlifyInvestigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant
Mintlify: Critical incident: Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Mintlify removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-09-02 19:04 UTC
Before: not present
After: 2026-09-03 00:37 UTC
Before: not present
After: We're currently investigating an issue affecting the hot path for database requests. This is impacting the following services:
• Authenticated documentation sites - unavailable
• Dashboard - unavailable
• Documentation updates - deploys and content updates are not going through
• Doc search - unavailable
• Assistant - unavailable
• MCP - unavailable
Unauthenticated (public) documentation sites remain fully available and are not affected by this incident
Before: not present
After: The following services have been restored and are operating normally:
• Dashboard
• Doc search
• Assistant
• Authenticated documentation sites
We're continuing to work on restoring the remaining affected services:
• Documentation updates - deploys and content updates are not going through
• MCP - unavailable
Before: not present
After: The services that were previously restored are experiencing issues again. The following are currently unavailable:
• Dashboard
• Documentation updates - deploys and content updates are not going through
• Doc search
• MCP
• Assistant
• Authenticated documentation sites
• GitHub Actions
Before: not present
After: We've identified the underlying database issue and database availability has been restored. We are now scaling impacted services back up in a controlled sequence while monitoring stability.
Dashboard, documentation updates and deploys, search, MCP, GitHub Actions, Assistant, and authenticated documentation sites remain intermittently unavailable. We’ll provide another update as recovery progresses.
Before: not present
After: Database availability has been restored and all replica members are healthy. We are progressively scaling impacted services back up.
Dashboard, documentation updates, search, MCP, and Assistant are recovering but may experience intermittent errors or elevated latency. Some authenticated sites remain affected by a separate DNS issue. We’re monitoring stability and continuing restoration.
Before: not present
After: Core platform services are operational, but documentation updates, deploys, and commit checks remain delayed due to processing queue backlogs.
We are actively draining the backlogs and restoring normal processing capacity. New updates may continue to experience delays during recovery. We’ll provide another update as processing returns to normal.
Before: not present
After: Documentation updates restored
We have worked through the documentation update backlog and re-run all updates that were dropped during the disruption. New deploys and content updates are processing normally. We are continuing to monitor recovery before resolving the incident.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, September 2
1 incident change
- CriticalCritical incident
Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistantthis change