# Mintlify: Critical incident: Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-09-02 19:04 UTC · Detected: 2026-10-19 18:53 UTC
- [Source: https://status.mintlify.com/incidents/01M1HR4J99FHB85098BD5WWEQK](https://status.mintlify.com/incidents/01M1HR4J99FHB85098BD5WWEQK)
- [Company: Mintlify](https://rewindex.com/company/mintlify.md)
- Versions: before (none: first archived) → after incident\_version:748/01M1HR4J99FHB85098BD5WWEQK@51ad529bbab1
- Change 1 of 1 for this incident

Incident page (full timeline): [Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant](https://rewindex.com/company/mintlify/incidents/01M1HR4J99FHB85098BD5WWEQK.md)
## What changed

**1. Added: Title**

```diff
+ Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 19:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-03 00:37 UTC
```

**6. Added: Update** (investigating) · 2026-09-02 19:04 UTC

```diff
+ We're currently investigating an issue affecting the hot path for database requests. This is impacting the following services: • Authenticated documentation sites - unavailable • Dashboard - unavailable • Documentation updates - deploys and content updates are not going through • Doc search - unavailable • Assistant - unavailable • MCP - unavailable Unauthenticated (public) documentation sites remain fully available and are not affected by this incident
```

**7. Added: Update** (investigating) · 2026-09-02 19:13 UTC

```diff
+ The following services have been restored and are operating normally: • Dashboard • Doc search • Assistant • Authenticated documentation sites We're continuing to work on restoring the remaining affected services: • Documentation updates - deploys and content updates are not going through • MCP - unavailable
```

**8. Added: Update** (investigating) · 2026-09-02 19:23 UTC

```diff
+ The services that were previously restored are experiencing issues again. The following are currently unavailable: • Dashboard • Documentation updates - deploys and content updates are not going through • Doc search • MCP • Assistant • Authenticated documentation sites • GitHub Actions
```

**9. Added: Update** (identified) · 2026-09-02 19:51 UTC

```diff
+ We've identified the underlying database issue and database availability has been restored. We are now scaling impacted services back up in a controlled sequence while monitoring stability. Dashboard, documentation updates and deploys, search, MCP, GitHub Actions, Assistant, and authenticated documentation sites remain intermittently unavailable. We’ll provide another update as recovery progresses.
```

**10. Added: Update** (monitoring) · 2026-09-02 21:00 UTC

```diff
+ Database availability has been restored and all replica members are healthy. We are progressively scaling impacted services back up. Dashboard, documentation updates, search, MCP, and Assistant are recovering but may experience intermittent errors or elevated latency. Some authenticated sites remain affected by a separate DNS issue. We’re monitoring stability and continuing restoration.
```

**11. Added: Update** (monitoring) · 2026-09-02 21:59 UTC

```diff
+ Core platform services are operational, but documentation updates, deploys, and commit checks remain delayed due to processing queue backlogs. We are actively draining the backlogs and restoring normal processing capacity. New updates may continue to experience delays during recovery. We’ll provide another update as processing returns to normal.
```

**12. Added: Update** (resolved) · 2026-09-03 00:37 UTC

```diff
+ Documentation updates restored We have worked through the documentation update backlog and re-run all updates that were dropped during the disruption. New deploys and content updates are processing normally. We are continuing to monitor recovery before resolving the incident.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 19:04 UTC | Critical incident: Investigating - Outage across Dashboard, Search, Authenticated Docs, MCP and Assistant (this change) | critical |

All Mintlify changes: [timeline](https://rewindex.com/company/mintlify/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i53019f182ca051 · Markdown: https://rewindex.com/change/i53019f182ca051.md · JSON: https://rewindex.com/api/v1/changes/i53019f182ca051 · Generated 2026-10-20T00:00:48.316Z