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ChangesSalesforceService Disruption: Marketing Cloud Core Service, Marketing Cloud Login

Salesforce: Major incident: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login

Major incidentoutage (model (Jev), 100%)Changed Detected status.salesforce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Salesforce removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-20 13:33 UTC
AddedResolved time#5
Before: not present
After: 2026-10-20 14:10 UTC
AddedAffected components#6
Before: not present
After: 26 instances, Marketing Cloud Core Service, Marketing Cloud Login
AddedUpdateupdate#7
Before: not present
After: Marketing Cloud Engagement customers on the affected databases experienced a service disruption that prevented logins and access to features requiring database connectivity. We restarted the affected database servers to restore service, validated recovery, and rebalanced the databases to maintain stability We apologize for the impact this incident may have had on your customers and their businesses. We’ill complete a full investigation to confirm the technical trigger and underlying cause, and to identify actions that prevent a recurrence.

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History of this incident

Tuesday, October 20

1 incident change

Cite this

Major incident: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login on Salesforce’s status page, changed 2026-10-20 13:33 UTC (change 1 of 1).

Title
Major incident: Service Disruption: Marketing Cloud Core Service, Marketing Cloud Login
Vendor
Salesforce
Date
URL
https://rewindex.com/change/i4f1b2a08886cc5

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