Changes / Pinecone / [Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.
Pinecone: Major incident: [Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.
Summary
Pinecone reported a major incident causing 5xx errors and longer response times for upsert requests on some Serverless indexes in AWS us-west-2. It started at 2026-05-25 13:41 UTC and was resolved at 2026-05-25 15:00 UTC, lasting 1 h 18 min. A fix was implemented, but no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.
Before: not present
After: major
Before: not present
After: resolved
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After: 2026-05-25 13:41 UTC
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After: 2026-05-25 15:00 UTC
Before: not present
After: AWS us-west-2, Serverless Indexes - AWS us-west-2
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After: We are currently investigating this issue.
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After: The issue has been identified and a fix is being implemented.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes. (this change) Pinecone reported a major incident causing 5xx errors and longer response times for upsert requests on some Serverless indexes in AWS us-west-2. It started at 2026-05-25 13:41 UTC and was resolved at 2026-05-25 15:00 UTC, lasting 1 h 18 min. A fix was implemented, but no cause was stated. | Major incident |