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ChangesngrokUnable to upgrade to pro or enterprise plans

ngrok: Major incident: Unable to upgrade to pro or enterprise plans

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what ngrok removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Unable to upgrade to pro or enterprise plans
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-12-10 23:02 UTC
AddedResolved time#5
Before: not present
After: 2024-12-10 23:43 UTC
AddedAffected components#6
Before: not present
After: Dashboard (https://dashboard.ngrok.com)
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Tuesday, December 10, 2024

1 incident change

All ngrok changesngrok profileMarkdownJSON