# ngrok: Major incident: Unable to upgrade to pro or enterprise plans

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2024-12-10 23:02 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/mfwp2h1td1t5](https://stspg.io/mfwp2h1td1t5)
- [Company: ngrok](https://rewindex.com/company/ngrok.md)
- Versions: before (none: first archived) → after incident\_version:670/k88x8292wj8v@017aafb463da
- Change 1 of 1 for this incident

Incident page (full timeline): [Unable to upgrade to pro or enterprise plans](https://rewindex.com/company/ngrok/incidents/k88x8292wj8v.md)
## What changed

**1. Added: Title**

```diff
+ Unable to upgrade to pro or enterprise plans
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-10 23:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-10 23:43 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard (https://dashboard.ngrok.com)
```

**7. Added: Update** (investigating) · 2024-12-10 23:02 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2024-12-10 23:26 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2024-12-10 23:43 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-10 23:02 UTC | Major incident: Unable to upgrade to pro or enterprise plans (this change) | major |

All ngrok changes: [timeline](https://rewindex.com/company/ngrok/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4ba9052fc20b3a · Markdown: https://rewindex.com/change/i4ba9052fc20b3a.md · JSON: https://rewindex.com/api/v1/changes/i4ba9052fc20b3a · Generated 2026-10-20T00:48:45.554Z