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ChangesDailyAudio and video calls impacted by an ongoing incident in us-east-1

Daily: Major incident: Audio and video calls impacted by an ongoing incident in us-east-1

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

Part of an outage event

AWS us-east-1 outage, Dec 7, 2021 · 71 vendors, 77 incidents

Daily’s incident blames AWS as the cause. (hop 1, posted +1 h 53 min vs the first vendor naming AWS)

“…Audio and video calls impacted by an ongoing incident in us-east-1 AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls. AWS has r…”

See the cascade chart and every vendor →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

What changed

Struck in red is what Daily removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Audio and video calls impacted by an ongoing incident in us-east-1
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2021-12-07 17:43 UTC
AddedResolved time#5
Before: not present
After: 2021-12-08 13:13 UTC
AddedAffected components#6
Before: not present
After: Core Call Experience
AddedUpdateinvestigating#7
Before: not present
After: Users close to the us-east-1 (Northern Virginia) region of AWS may be unable to join video calls. We are investigating.
AddedUpdatemonitoring#8
Before: not present
After: We have attempted to work around this AWS issue for users that would normally be routed to our us-east-1 resources by temporarily removing all of our us-east-1 DNS records from our AWS API Gateway configurations whilst we wait for AWS to recover the region. We'll continue to monitor the situation.
AddedUpdateresolved#9
Before: not present
After: AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Tuesday, December 7, 2021

1 incident change

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