# Daily: Major incident: Audio and video calls impacted by an ongoing incident in us-east-1

**Summary:** _summary pending_
## Part of an outage event

- [AWS us-east-1 outage, Dec 7, 2021: 71 vendors, 77 incidents](https://rewindex.com/events/2021-12-07-aws-us-east-1)
- This incident blames AWS as the cause. (hop 1, posted +1 h 53 min vs the first vendor naming AWS)
- Evidence: “…Audio and video calls impacted by an ongoing incident in us-east-1 AWS has resolved the regional issues in us-east-1. We have re-activated the us-east-1 region for new audio and video calls. AWS has r…”

```mermaid
flowchart LR
  root["AWS us-east-1<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>11 vendors, 9 blamed AWS<br/>Aptible, Firebolt, Honeycomb +8"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>16 vendors, 12 blamed AWS<br/>Maven Central, Pusher, Confluent +13"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 2 blamed AWS<br/>Segment, Confluent, Doppler"]:::blames
  root --> later
  me["Daily (this incident)<br/>posted +1 h 53 min"]:::me
  h4 --- me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

- Kind: Major incident · Label: major (vendor)
- Changed: 2021-12-07 17:43 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://stspg.io/7b811zfwgfq9](https://stspg.io/7b811zfwgfq9)
- [Company: Daily](https://rewindex.com/company/daily.md)
- Versions: before (none: first archived) → after incident\_version:692/blz99tjrvjcj@3d00b3c0f652
- Change 1 of 1 for this incident

Incident page (full timeline): [Audio and video calls impacted by an ongoing incident in us-east-1](https://rewindex.com/company/daily/incidents/blz99tjrvjcj.md)
## What changed

**1. Added: Title**

```diff
+ Audio and video calls impacted by an ongoing incident in us-east-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-07 17:43 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-08 13:13 UTC
```

**6. Added: Affected components**

```diff
+ Core Call Experience
```

**7. Added: Update** (investigating) · 2021-12-07 17:43 UTC

```diff
+ Users close to the us-east-1 (Northern Virginia) region of AWS may be unable to join video calls.  We are investigating.
```

**8. Added: Update** (monitoring) · 2021-12-07 18:19 UTC

```diff
+ We have attempted to work around this AWS issue for users that would normally be routed to our us-east-1 resources by temporarily removing all of our us-east-1 DNS records from our AWS API Gateway configurations whilst we wait for AWS to recover the region. We'll continue to monitor the situation.
```

**9. Added: Update** (resolved) · 2021-12-08 13:13 UTC

```diff
+ AWS has resolved the regional issues in us-east-1.  We have re-activated the us-east-1 region for new audio and video calls.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-07 17:43 UTC | Major incident: Audio and video calls impacted by an ongoing incident in us-east-1 (this change) | major |

All Daily changes: [timeline](https://rewindex.com/company/daily/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i48b02961382a05 · Markdown: https://rewindex.com/change/i48b02961382a05.md · JSON: https://rewindex.com/api/v1/changes/i48b02961382a05 · Generated 2026-10-20T00:01:08.151Z