Changes / Grafana Cloud / Cloud Logs read path outage on eu-west-2
Grafana Cloud: Critical incident: Cloud Logs read path outage on eu-west-2
Summary
Grafana Cloud reported a critical Cloud Logs read outage in eu-west-2 on loki-prod-012, affecting Explore, dashboards and alert evaluation querying Logs. The recorded start was 2026-08-18 22:53 UTC and resolution 2026-08-18 22:00 UTC, while the vendor described impact between approximately 22h15 and 22h23 UTC; duration is unknown.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
Incident page: full timeline of updates →
What changed
Before: not present
After: Cloud Logs read path outage on eu-west-2
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-08-18 22:53 UTC
Before: not present
After: 2026-08-18 22:00 UTC
Before: not present
After: We observed an issue which impacted the following service: reads of Cloud Logs in the eu-west-2 region.
Affected services would include Explore, dashboards, alert evaluation when querying Logs.
The time of impact lasted from approximately 22h15 and 22h23 UTC, on loki-prod-012. This incident has since been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When | Change | Kind |
|---|---|---|
| Critical incident: Cloud Logs read path outage on eu-west-2 (this change) Grafana Cloud reported a critical Cloud Logs read outage in eu-west-2 on loki-prod-012, affecting Explore, dashboards and alert evaluation querying Logs. The recorded start was 2026-08-18 22:53 UTC and resolution 2026-08-18 22:00 UTC, while the vendor described impact between approximately 22h15 and 22h23 UTC; duration is unknown. | Major incident |
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