# Grafana Cloud: Critical incident: Cloud Logs read path outage on eu-west-2

**Summary:** Grafana Cloud reported a critical Cloud Logs read outage in eu-west-2 on loki-prod-012, affecting Explore, dashboards and alert evaluation querying Logs. The recorded start was 2026-08-18 22:53 UTC and resolution 2026-08-18 22:00 UTC, while the vendor described impact between approximately 22h15 and 22h23 UTC; duration is unknown. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-18 22:53 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/1g4dpsdmf2cf](https://stspg.io/1g4dpsdmf2cf)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)
- Versions: before (none: first archived) → after incident\_version:278/j0h67pnrf9cj@324688ff8c1b
- Change 1 of 1 for this incident

Incident page (full timeline): [Cloud Logs read path outage on eu-west-2](https://rewindex.com/company/grafana-cloud/incidents/j0h67pnrf9cj.md)
## What changed

**1. Added: Title**

```diff
+ Cloud Logs read path outage on eu-west-2
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-18 22:53 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-18 22:00 UTC
```

**6. Added: Update** (resolved) · 2026-08-18 22:00 UTC

```diff
+ We observed an issue which impacted the following service: reads of Cloud Logs in the eu-west-2 region.  Affected services would include Explore, dashboards, alert evaluation when querying Logs. The time of impact lasted from approximately 22h15 and 22h23 UTC, on loki-prod-012. This incident has since been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-18 22:53 UTC | Critical incident: Cloud Logs read path outage on eu-west-2 (this change) | outage |

All Grafana Cloud changes: [timeline](https://rewindex.com/company/grafana-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i3d6fcef7c82375 · Markdown: https://rewindex.com/change/i3d6fcef7c82375.md · JSON: https://rewindex.com/api/v1/changes/i3d6fcef7c82375 · Generated 2026-10-19T01:56:04.266Z