Changes / Pinecone / [Serverless][Azure][eastus2] 5xx errors on some read and write operations
Pinecone: Major incident: [Serverless][Azure][eastus2] 5xx errors on some read and write operations
Summary
Pinecone reported a major incident affecting Serverless Indexes in Azure eastus2, with 5xx errors on some read and write operations. It started at 2025-10-21 17:57 UTC and resolved at 2025-10-21 19:24 UTC, lasting 1 h 26 min. A fix was implemented; no cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][Azure][eastus2] 5xx errors on some read and write operations
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-21 17:57 UTC
Before: not present
After: 2025-10-21 19:24 UTC
Before: not present
After: Azure eastus2, Serverless Indexes - Azure eastus2
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][Azure][eastus2] 5xx errors on some read and write operations (this change) Pinecone reported a major incident affecting Serverless Indexes in Azure eastus2, with 5xx errors on some read and write operations. It started at 2025-10-21 17:57 UTC and resolved at 2025-10-21 19:24 UTC, lasting 1 h 26 min. A fix was implemented; no cause was stated. | Major incident |