Changes / Jupyter (Anaconda) / anaconda.cloud - Some channels degraded

Jupyter (Anaconda): Major incident: anaconda.cloud - Some channels degraded

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: outage (model (Jev), 59%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: anaconda.cloud - Some channels degraded
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-09-20 20:41 UTC
AddedResolved time#5
Before: not present
After: 2023-09-21 02:11 UTC
AddedAffected components#6
Before: not present
After: Anaconda.cloud - Commercial Package Repository Service - repo.anaconda.cloud
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating an issue involving several channels in anaconda.cloud returning 500 errors
AddedUpdateinvestigating#8
Before: not present
After: We are triaging the issue and have isolated one of the possible components that are causing the issue. We will provide another update in 30 minutes.
AddedUpdateinvestigating#9
Before: not present
After: Calls from the CLI are working, we are still investigating an issue on the UI of anaconda.cloud. We will provide another update shortly or once we have identified the root cause, whatever comes next.
AddedUpdateidentified#10
Before: not present
After: We have identified the issue and we are rolling out a fix. All systems should be back to normal operation within a few minutes.
AddedUpdateresolved#11
Before: not present
After: We have implemented mitigation measurements and the platform is fully operational again. Sorry for any inconvenience.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: anaconda.cloud - Some channels degraded (this change)Major incident

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