# Jupyter (Anaconda): Major incident: anaconda.cloud - Some channels degraded

**Summary:** Several anaconda.cloud channels returned 500 errors in a major-impact incident starting 2023-09-20 20:41 UTC and lasting 5 h 30 min, resolved at 2023-09-21 02:11 UTC. CLI calls were working while UI issues remained under investigation; Anaconda rolled out a fix and reported the platform fully operational after mitigation. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-09-20 20:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yvgnsy5xjg2q](https://stspg.io/yvgnsy5xjg2q)
- [Company: Jupyter (Anaconda)](https://rewindex.com/company/jupyter-anaconda.md)
- Versions: before (none: first archived) → after incident\_version:150/9wmj9n94p8vr@dc8ef390e827
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ anaconda.cloud - Some channels degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-09-20 20:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-09-21 02:11 UTC
```

**6. Added: Affected components**

```diff
+ Anaconda.cloud - Commercial Package Repository Service - repo.anaconda.cloud
```

**7. Added: Update** (investigating) · 2023-09-20 20:41 UTC

```diff
+ We are currently investigating an issue involving several channels in anaconda.cloud returning 500 errors
```

**8. Added: Update** (investigating) · 2023-09-20 21:14 UTC

```diff
+ We are triaging the issue and have isolated one of the possible components that are causing the issue. We will provide another update in 30 minutes.
```

**9. Added: Update** (investigating) · 2023-09-20 22:22 UTC

```diff
+ Calls from the CLI are working, we are still investigating an issue on the UI of anaconda.cloud. We will provide another update shortly or once we have identified the root cause, whatever comes next.
```

**10. Added: Update** (identified) · 2023-09-21 00:22 UTC

```diff
+ We have identified the issue and we are rolling out a fix. All systems should be back to normal operation within a few minutes.
```

**11. Added: Update** (resolved) · 2023-09-21 02:11 UTC

```diff
+ We have implemented mitigation measurements and the platform is fully operational again. Sorry for any inconvenience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-09-20 20:41 UTC | Major incident: anaconda.cloud - Some channels degraded (this change) | outage |

All Jupyter (Anaconda) changes: [timeline](https://rewindex.com/company/jupyter-anaconda/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i31d5d56a9f5df6 · Markdown: https://rewindex.com/change/i31d5d56a9f5df6.md · JSON: https://rewindex.com/api/v1/changes/i31d5d56a9f5df6 · Generated 2026-10-18T02:29:43.418Z