Changes / QuickBooks Online / QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks
QuickBooks Online: Major incident: QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks
Summary
A major QuickBooks Desktop outage in Canada and the United States prevented some customers from loading Intuit Account login, potentially blocking Payments and E-Invoicing. It lasted 12 h 26 min, from 2025-07-31 16:06 UTC to 2025-08-01 04:32 UTC. A fix was implemented, and all services were restored.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-07-31 16:06 UTC
Before: not present
After: 2025-08-01 04:32 UTC
Before: not present
After: Canada, QuickBooks Desktop - Canada, QuickBooks Desktop - United States, United States
Before: not present
After: We are currently investigating an issue where the Intuit Account login window is not loading. This can prevent access to features like Payments and E-Invoicing.
Below are steps for a possible workaround.
1. Create a new test company file. File > New Company
2. In the test file, go to Company > My Company.
3. Click Sign In and successfully log in with your Intuit account.
4. Close the test file. File > Close Company
5. Open the live (affected) company file.
6. Go to Company > My Company and attempt to sign in again.
Before: not present
After: A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
Before: not present
After: Earlier today, some users experienced issues with QuickBooks Desktop features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally.
We appreciate your understanding and patience.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: QuickBooks Desktop - Some customers are unable to log in to their Intuit Account from within QuickBooks (this change) A major QuickBooks Desktop outage in Canada and the United States prevented some customers from loading Intuit Account login, potentially blocking Payments and E-Invoicing. It lasted 12 h 26 min, from 2025-07-31 16:06 UTC to 2025-08-01 04:32 UTC. A fix was implemented, and all services were restored. | Major incident |
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