Changes / Sentry / Span & Transaction ingestion delayed in DE
Sentry: Major incident: Span & Transaction ingestion delayed in DE
Summary
Sentry reported major ingestion delays for spans and transactions in DE and US, with a US errors backlog also noted. The incident started at 2026-08-13 17:47 UTC and lasted 4 h 39 min, delaying ingestion of affected customer telemetry. Sentry resolved it at 2026-08-13 22:27 UTC after all backlogs were processed.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Span & Transaction ingestion delayed in DE
Before: not present
After: major
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After: resolved
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After: 2026-08-13 17:47 UTC
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After: 2026-08-13 22:27 UTC
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After: Alerting - EU Errors Alerting, Alerting - EU Spans Alerting, Alerting - EU Transactions Alerting, Alerting - US Errors Alerting, Alerting - US Spans Alerting, Alerting - US Transactions Alerting, EU Ingestion - EU Span Ingestion, EU Ingestion - EU Transaction Ingestion, US Ingestion - US Error Ingestion, US Ingestion - US Span Ingestion, US Ingestion - US Transaction Ingestion
Before: not present
After: We are currently investigating ingestion delays for spans and transactions in DE
Before: not present
After: We are currently investigating ingestion delays for spans and transactions in DE and US
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After: We are currently investigating ingestion delays for spans, transactions and alerts in DE and US
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After: We've identified the source of latency and are reverting that change.
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After: The problematic change has been reverted and we're processing backlogs.
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After: The problematic change has been reverted and we're processing backlogs.
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After: We've recovered all ingestion latency in DE. In US, errors have processed their backlog and we continue to make progress on spans in US.
Before: not present
After: We're continuing to make progress on the span ingestion backlog in US.
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After: We continue to make progress on the spans backlog with an estimated completion time of 15 minutes.
Before: not present
After: All backlogs have been processed.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Span & Transaction ingestion delayed in DE (this change) Sentry reported major ingestion delays for spans and transactions in DE and US, with a US errors backlog also noted. The incident started at 2026-08-13 17:47 UTC and lasted 4 h 39 min, delaying ingestion of affected customer telemetry. Sentry resolved it at 2026-08-13 22:27 UTC after all backlogs were processed. | Major incident |