Struck in red is what OVHcloud removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: [Global][VoIP] - SMS incident notification
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-10-23 15:28 UTC
AddedResolved time#5
Before: not present
After: 2026-10-23 15:28 UTC
AddedAffected components#6
Before: not present
After: SMS, VoIP
AddedUpdateinvestigating#7
Before: not present
After: We are currently experiencing an incident affecting our VoIP offering.
Please find the details of this incident below :
Start time : 21/10/2026 14:30 UTC
Impacted Service(s) : Replies to SMS sent using short numbers are temporarily not delivered.
Customers Impact : Customers are temporarily unable to receive replies to their SMS sent using short numbers.
Ongoing Actions : In coordination with our provider, our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
AddedUpdateresolved#8
Before: not present
After: We are pleased to inform you that the incident affecting our SMS offering has been resolved.
Start time : 21/10/2026 14:30 UTC
End time : 23/10/2026 09:30 UTC
Root Cause : This incident was caused by our provider.
We apologize for any inconvenience caused and appreciate your understanding.
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.