# OVHcloud: Major incident: [Global][VoIP] - SMS incident notification

> Major incident: [Global][VoIP] - SMS incident notification. Detected 2026-11-05 by Rewindex: what changed on OVHcloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i2c4b2913212f00
Last updated: 2026-11-05T02:24:10Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-23 15:28 UTC · Detected: 2026-11-05 02:24 UTC
- [Source: https://web-cloud.status-ovhcloud.com/incidents/xx85mtt7p7sc](https://web-cloud.status-ovhcloud.com/incidents/xx85mtt7p7sc)
- [Company: OVHcloud](https://rewindex.com/company/ovhcloud.md)
- Versions: before (none: first archived) → after incident\_version:765/xx85mtt7p7sc@8e4a64635fdb
- Change 1 of 1 for this incident

Incident page (full timeline): [\[Global\]\[VoIP\] - SMS incident notification](https://rewindex.com/company/ovhcloud/incidents/xx85mtt7p7sc.md)
## What changed

**1. Added: Title**

```diff
+ [Global][VoIP] - SMS incident notification
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-23 15:28 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-23 15:28 UTC
```

**6. Added: Affected components**

```diff
+ SMS, VoIP
```

**7. Added: Update** (investigating) · 2026-10-23 09:13 UTC

```diff
+ We are currently experiencing an incident affecting our VoIP offering. Please find the details of this incident below : Start time : 21/10/2026 14:30 UTC Impacted Service(s) : Replies to SMS sent using short numbers are temporarily not delivered. Customers Impact : Customers are temporarily unable to receive replies to their SMS sent using short numbers. Ongoing Actions : In coordination with our provider, our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
```

**8. Added: Update** (resolved) · 2026-10-23 15:28 UTC

```diff
+ We are pleased to inform you that the incident affecting our SMS offering has been resolved. Start time : 21/10/2026 14:30 UTC End time : 23/10/2026 09:30 UTC Root Cause : This incident was caused by our provider. We apologize for any inconvenience caused and appreciate your understanding.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-23 15:28 UTC | Major incident: \[Global\]\[VoIP\] - SMS incident notification (this change) | outage |

All OVHcloud changes: [timeline](https://rewindex.com/company/ovhcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: [Global][VoIP] - SMS incident notification on OVHcloud’s status page, changed 2026-10-23 15:28 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/i2c4b2913212f00
- Citation: OVHcloud, “Major incident: [Global][VoIP] - SMS incident notification” (2026-10-23 15:28 UTC). Archived by Rewindex: https://rewindex.com/change/i2c4b2913212f00 (CC BY 4.0).
- Markdown link: `[OVHcloud: Major incident: GlobalVoIP - SMS incident notification (2026-10-23)](https://rewindex.com/change/i2c4b2913212f00)`


---
Canonical: https://rewindex.com/change/i2c4b2913212f00 · Markdown: https://rewindex.com/change/i2c4b2913212f00.md · JSON: https://rewindex.com/api/v1/changes/i2c4b2913212f00 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T10:30:17.639Z