Changes / Claude / Elevated errors on platform.claude.com
Claude: Major incident: Elevated errors on platform.claude.com
Summary
Claude reported a major incident affecting usage data on the Console Usage and Rate limits pages and Admin API usage report, starting 2026-10-07 13:25 UTC and resolved 2026-10-13 18:00 UTC (6 days 4 h). Mitigations restored reporting, though recent usage could be delayed by about 30 minutes; core functionality and API requests were unaffected.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
What changed
Before: not present
After: Elevated errors on platform.claude.com
Before: not present
After: major
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After: resolved
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After: 2026-10-07 13:25 UTC
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After: 2026-10-13 18:00 UTC
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After: Claude Console (platform.claude.com)
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After: We are investigating elevated errors affecting usage data on the platform.claude.com Usage page and the Admin API usage report. Core functionality is not affected. We will provide an update as soon as possible.
Before: not present
After: We are continuing to work on elevated errors affecting usage data on the platform.claude.com Usage and Rate limits pages and the Admin API usage report. A mitigation for the Usage page and the Admin API usage report is rolling out; once it is in place, the most recent usage may take about 30 minutes to appear there. Core functionality is not affected.
Before: not present
After: We've identified the cause of errors loading usage data. The Admin API usage report has recovered, and fixes for the platform.claude.com Usage and Rate limits pages are in progress. The most recent 30 minutes of usage may be delayed. Core functionality is not affected.
Before: not present
After: We've mitigated the errors loading usage data on platform.claude.com and in the Admin API usage report. While we work on a full fix, the most recent ~30 minutes of usage may take longer to appear on the platform.claude.com. API requests are not affected, and we will provide additional updates here.
Before: not present
After: This issue has been resolved.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Elevated errors on platform.claude.com (this change) Claude reported a major incident affecting usage data on the Console Usage and Rate limits pages and Admin API usage report, starting 2026-10-07 13:25 UTC and resolved 2026-10-13 18:00 UTC (6 days 4 h). Mitigations restored reporting, though recent usage could be delayed by about 30 minutes; core functionality and API requests were unaffected. | Major incident |